Shipping
Policy
U.S.
Orders
All shipping rates are calculated during checkout. Shipping
rates apply to all orders within
the
United States,
including
Hawaii
and
Alaska
. All orders are typically shipped within 24 business hours
unless you are notified otherwise. All orders addressed in the
continental
United States
are shipped via USPS Priority or UPS Ground and take between 2
to 6 business days to arrive. Hawaii/Alaska and PO Box orders
are shipped via USPS Priority Mail and generally take between 3
to 5 business days to arrive.
Canadian Orders
• Canadian orders are shipped via USPS Priority Mail
International and generally take between 6 to 10 business days
to arrive.
International Orders
We currently do not ship to international countries. Customers
from international countries should contact us for shipping
rates and information. All International orders are subject to
higher shipping fees. To obtain a shipping quote, please email
us at contact@ToxicWaterSolution.com
with your shipping country and the product number(s) of the
item(s) you would like to purchase.
ToxicWaterSolution.com
Return Policy
A Return
Merchandise Authorization (RMA) number must be requested within
30 days of delivery of the order. Requests must be made by
emailing: contact@ToxicWaterSolution.com
or
calling 1-405-936-3333 with either your order number or full
billing name and order
date.
All return
shipping fees are the customer's responsibility unless the
return is due to our error or manufacturers defect.
Returns must have a Return
Merchandise Authorization (RMA) before being returned the
return shipment may refused by
ToxicWaterSolution.com.
All returns must also contain all
parts that were sent, along with all original
packaging.
All performance or product
expectations are done verbally or in writing with the customer
and do not exceed the manufacturers system specs.
New test results will be required
on raw and treated water for all water before a return is
authorized and allowed for any whole house system being
returned. If a system is purchased on water with unknown
contaminates or is installed on water with contaminates that
could harm the system or for which the system is not designed
to handle, your warranty may be void and no return will be
accepted. It is
recommended well water be tested prior to purchasing for
a well.
Shipping fees are not
refundable.
All refund amounts will be based
on the manufacturers warranty and return policy and
ToxicWaterSolution.com return policies. Refunds will be issued
back using the payment method you used when you placed your
order. Refunds take up to 7 business days to process once we
receive the return. For returns that don't qualify
ToxicWaterSolution.com for the manufacturer's money back
guarantee due to improper installation, improper use and/or
neglectful damage, no refund/credit will be given.
Refunds will be less then the
original amount if any of the following conditions occur:
-
If an item is returned
without all parts, your refund may be subject to a 15%
restock fee.
-
All returns due to
customer "change of heart" are subject to refund minus
shipping to the customer.
-
All returned product must
be in reasonable condition for resale. All damaged returns
will be subject to a 15% restock fee or total retail cost
of all damaged parts, whichever is higher and shipping.
ToxicWaterSolution.com is not responsible for damaged
equipment being returned.
-
Returned orders without
an RMA that fall within the return policy of both the
manufacturer and ToxicWaterSolution.com will be subject to
a refund minus shipping both
ways.
-
Returned orders without
an RMA that do not fall within the return policy of either
ToxicWaterSolution.com or the manufacturer will be issued
no refund and customer will be contacted to arraign return
shipment to them or the package may be refused upon
delivery to ToxicWaterSolution.com.
Order Cancellation
Policy
You can
cancel your order for any item provided that the order has not
yet entered the shipping process. If the item you want to
cancel has already entered the shipping process, it cannot be
canceled by you or by our customer service department. However,
you can return the item for a refund as described in Shipping
& Returns.
Refused
Shipments
If an item
is refused upon delivery at no fault of ToxicWaterSolution.com,
the customer will be charged a 10% restock fee.
ToxicWaterSolution.com can not be liable for the shipping
charges if the item is refused before delivery.
Freight packages that are refused
will be charged a 15% restock in addition to freight charges
both ways.
Damage
Claims
All damage
claims on deliveries must be made with 15 days of arrival to
customers home or business.
30 Day Money Back
Guarantee
We offer an
unconditional, 30-day money-back guarantee (less the cost of
shipping and handling). A Return Merchandise Authorization
(RMA) number must be requested within 30 days of delivery of
the order. Requests must be made by emailing:
contact@ToxicWaterSolution.com
or
calling 1-405-936-3333 with either your order number or full
billing name and order
date.
ToxicWaterSolution.com Responsibilities and
Limitations
ToxicWaterSolution.com representatives will recommend an
overall water filtration, treatment, and/or conditioning system
solution based upon all the information we receive via email,
fax and verbally by the customer. ToxicWaterSolution.com
can not be
responsible for a recommended solution that falls short
resulting from lack of information about other conditions
that exist in the water system.
Purchasers are advised that water
quality conditions vary by area. Product performance may be
affected by these variables, and for optimum performance
purchasers should verify prior to ordering that their local
water quality falls within ToxicWaterSolution.com
recommended
specifications. Our representatives base all product
recommendations on information provided by our customers;
if other conditions (i.e. water, installation space,
power, water pressure, etc.) exist which were not prior
disclosed, then additional/other products may be required
to make the overall solution successful. However, as
always, we are committed to working with the customer to
help remedy any troubled solution by providing the
customer with the most effective and affordable solutions
available.
ToxicWaterSolution.com
may not be financially
responsible for any service, 100% satisfaction guarantee or
warranties that has resulted from improper application, poor
handling, neglectful damage, set-up, installation, start-up
procedure and/or lack of thorough follow through of
installation procedures found on or with the unit and in any
service guides, product manuals and/or related website
pages.
The Satisfaction Guarantee and
Performance Guarantee do not apply to commercial or custom
built systems/filters. Manufacturer’s warranties do apply.
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